Terms of Service

These terms govern your use of AI Visibility Check by CyberSpark. You accept these terms when you use this website or request an audit.

Who you are contracting with

AI Visibility Check is a product of Cyber Spark IT Services LTD, a company registered in England and Wales under company number 14891489. Our registered address and full legal details are on our legal notice page.

You can reach us at info@cyberspark.uk.

What we provide

We provide two audits.

• The essential audit is free. It needs no account and no email address. You submit a web address and we return a report.
• The deep audit costs £9.99. It checks more sources and returns more evidence. It needs an email address, because we send the report to you.

What an audit is, and what it is not

Each report is an assessment at one point in time. Your score can change when your website changes. It can also change when a search engine or an AI search engine changes.

We do not guarantee any ranking, any placement in an AI answer, or any commercial result. No one can. A report tells you what we could measure and what evidence we found.

Some checks depend on sources outside our control. When a source fails or returns nothing, the report marks that check as unmeasured. Unmeasured is not a failure, and we do not present it as one.

Some parts of a report are generated by an AI model reading a sample of your public content. We label every AI-generated opinion in the report. Treat it as an opinion, not a measurement.

Your responsibilities

You may only submit a web address that you own or that you are authorised to audit.

You may not use the service to attack, overload, or disrupt any website, including ours. You may not resell the free audit as your own product, or run it in bulk against addresses you have no relationship with.

Price and payment

Payments are handled by Stripe. We do not receive or store your card details.

The price shown at checkout is the total amount you pay for that audit. UK checkout charges in pounds; German checkout charges in euros. A single audit is a one-off payment. There is no subscription and nothing renews.

Where we issue a discount code, the reduced price is shown at checkout before you pay.

Your right to cancel

If you are a consumer, you have a legal right to cancel this contract within 14 days of placing your order, and to receive a full refund. You do not need to give a reason.

To cancel, email info@cyberspark.uk with the email address you used and the web address you audited. We will refund you using the same payment method you used, within 14 days of being told.

This right applies even if we have already sent you the report, because we do not ask you to give it up in order to buy.

When we refund you automatically

If you pay for a deep audit and the scan fails or stalls before it produces a report, we refund you without being asked. This is automatic and happens whether or not you contact us.

If a refund we attempt does not go through, contact us and we will resolve it.

Availability

We do not promise the service will be available without interruption. We may change, suspend, or withdraw any part of it, including the free audit.

Reports and intellectual property

The report we produce for you is yours. You can use it internally, share it with a client or a contractor, and act on it.

The website, the audit software, the scoring method, and the report format remain ours. Buying an audit does not license any of it.

Our responsibility to you

We are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. Where you are a business, our total liability for any audit is limited to the amount you paid for it.

We do not limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that the law does not allow us to limit. If you are a consumer, nothing in these terms affects your statutory rights.

Your information

We explain what we collect and why in our privacy notice. We keep audit reports and related records for 180 days, then delete them.

Changes to these terms

We may update these terms. The date at the top of this page shows when we last changed them. The terms that apply to your audit are the ones published when you requested it.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

If you are a consumer resident elsewhere, you keep the protection of any mandatory consumer law of the country you live in, and you may bring proceedings there.

Contact

Send questions about these terms to info@cyberspark.uk.